This article provides an overview of the sixth stage of a typical waterfall project methodology.
The purpose of this phase is to monitor and report on benefit realization once the change is live, phase out early life support (normal ongoing operations/support processes in place), close out any open items from the build and test phases, complete lessons learnt, archive/store project artefacts and officially close project structures.
Entry criteria include:
- Solution deployed/monitored.
- Test & Deploy (CP5) Checkpoint approval from the PMO.
Exit criteria include:
- Benefits assessment completed/reported.
- Ongoing benefits measurement plan.
- Post mortem completed/documented/communicated.
- Post Deploy (CP6) Checkpoint approval from the PMO.
Typical outputs include:
- Lessons learnt document.
- Benefits realized report.
- Updated risk/issues log.
- TG5 pitch.
Typical PMO questions include:
- Are the benefits being realised as expected? Is the business satisfied?
- Have all the closeout procedures been completed?
- Any major issues with the solution since go-live?
- Is the ongoing benefits measurement plan in place?
- What key lessons were learnt?
- Have all project outputs been stored/archived as required?
- Was the change delivered as planned (i.e. cost, time, quality and functionality)?
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