This article provides an overview and summary of the COBIT 5 domain Management – Run (Deliver, Service, Support).

The Deliver, Service and Support (DSS) domain of COBIT 5 focuses on the service delivery aspects of the IT. It covers areas of value realisation where the IT services deliver value to the organisation and the support processes that enable the effective and efficient execution of these IT services.

The following table lists the high-level process in the DSS domain.

  1. Manage Operations
  2. Manage Service Requests and Incidents
  3. Manage Problems
  4. Manage Continuity
  5. Manage Security Services
  6. Manage Organisation Process Controls

These processes are further supported by sub processes and activities.
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