This article provides an overview and summary of the COBIT 5 process Manage Change Acceptance and Transitioning, which is part of the Management – build (Build, Acquire, Implement) domain.
The purpose of this COBIT 5 process is to formally accept and operationalise new solutions, including implementation planning, system and data conversion, testing, communication, release management, early life support, and post-implementation reviews.
The following sub-governance processes are further supported by a list of control activities:
- Establish an implementation plan. The implementation plan should cover all aspects of the system rollout life cycle.
- Plan organisation process, system and data conversion. Prepare for organisation process, IT service data and infrastructure migration as part of the development methods.
- Plan acceptance tests. Establish a test plan based on establish standards that define roles, responsibilities, and entry and exit criteria.
- Establish a test environment. Provide a secure test environment representative of the planned organisation process and IT operations production environment.
- Perform acceptance tests. Test changes independently in accordance with the defined test plan.
- Promote to production and manage releases. Promote the accepted solution to the organisation and operations once all approvals are ascertained.
- Provide early production support. Provide early life support to the users and IT operations to ensure smooth transition.
- Perform a post-implementation review. Carry out a post-implementation review to confirm results and identify lessons learned and improvements.
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