This article provides an overview of the ITIL process Service Validation and Testing.

The underlying concept to which Service Testing and Validation contributes is quality assurance – establishing that the Service Design and release will deliver a new or changed service or service offering that is fit for purpose and fit for use. Services that are not tested sufficiently can result in incidents, additional guidance and systems that do not fulfil the business needs.

Further information is available on subjects such as:

a) Integration with Service Design.
b) Service quality and assurance.
c) Policies.
d) Testing strategies.
e) Test models, approaches and techniques.

For more information please contact Morland-Austin at