This article provides an overview of the ITIL process Service Asset and Configuration Management.

The purpose of service asset and configuration management is to identify, control, record, report, audit and verify service assets and configuration items, including versions, baselines, constituent components, their attributes, and relationships. This asset management should cover service assets across the lifecycle. Competent asset and configuration management optimises the performance of all of the interfacing process, such as Incident and Change management.

Further information is available on subjects such as:

a) Policies.
b) Corporate governance (such as SoX).
c) Configuration models.
d) Configuration management systems.
e) Reporting.
f) Verification and audit.

For more information please contact Morland-Austin at