This article provides an overview of the ITIL process Service Catalogue Management.

The service catalogue is the source information that contains the details of the IT Services. Service Catalogue Management is the process of ensuring it is accurate and maintained. Two aspects of the service catalogue should be available. The organisation view will contain all of the services that IT provide to the organisation, and a technical view, which contains relationships with CIs, components and hardware.

Important factors will include agreeing what constitutes an IT service, and the initial creation of the catalogue. It may be difficult to identify all of the services in operation at first, however reviews of documentation and discussions with the organisation will help.

For more information please contact Morland-Austin at