This article provides an overview of the ITIL Service Design process.

The service design section provides best practice guidance on the design of IT services, processes and other aspects of the service management effort. The processes contained within it concentrate on aspect relevant to service delivery of the technology employed by IT rather than the design or implementation of the technology itself. As such, service design addresses how a planned service solution interacts with the larger business and technical environments, service management systems required to support the service, processes which interact with the service, technology and architecture require to support the service and the supply chain required to support the planned service.

Service design covers the following specific processes:

  1. Availability Management.
  2. Capacity Management.
  3. Information Security Management.
  4. IT Service Continuity Management.
  5. Service Catalogue Management.
  6. Service Level Management.
  7. Supplier Management.

The purpose of service design is to design IT services with processes and policies in line with the strategy, and with quality built-in.
Separate knowledge articles cover the processes.

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