This articles provides an overview of the ITIL Service Strategy process.

Service strategy focuses on ensuring that IT organisations clarify and prioritise their investment in services so that they are able to improve and develop over the long term. Service Strategy relies on a market driven approach with the IT organisation needing to understand how it external factors and the requirements of the organisation meet so that it can improve its partnership with the greater organisation to meet its needs.

In this stage the strategic approach for the lifecycle is identified to provide value to the ITs customers through the following IT Service Management processes:

  1. Portfolio Management.
  2. Demand Management.
  3. Financial Management.
  4. Business Relationship Management.

Separate knowledge articles cover the processes.

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