This article provides an overview and summary of the COBIT 5 process Manage Knowledge, which is part of the Management – build (Build, Acquire, Implement) domain.
The purpose of this COBIT 5 process is to maintain the availability of knowledge to support all the process activities and to facilitate decision making. This includes the identification, gathering, organising, maintaining and usage of the key knowledge that will support the staff carry out their activities and improve performance.
The following sub-governance processes are further supported by a list of control activities:
- Nurture and facilitate a knowledge-sharing culture. Implement a strategy to nurture and facilitate a knowledge-sharing culture.
- Identify and classify sources of information. Identify, validate and classify diverse sources of internal and external information.
- Organise and contextualise information into knowledge. Organise information based on classification criteria. Identify and create meaningful relationships between information pieces.
- Use and share knowledge. Share knowledge resources to relevant stakeholders and communicate how these resources can be effectively used.
- Evaluate and retire information. Measure the use and evaluate the relevance of information – removing obsolete information.
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