This article provides an overview and summary of the COBIT 5 process Manage Availability and Capacity, which is part of the Management – build (Build, Acquire, Implement) domain.

The purpose of this COBIT 5 process is to ensure current and future needs for availability, performance and capacity with cost-effective service provision. This includes assessment of current capabilities, future needs based on organisation requirements and implementation of actions to meet the new requirements. The goal is to ensure service availability, efficient management of resources, and optimisation of system performance through effective capacity planning.

The following sub-governance processes are further supported by a list of control activities:

  1. Assess current availability, performance and capacity and create a baseline. Assess availability, performance and capacity of services and resources to ensure that cost-effective capacity and performance are available.
  2. Assess organisation impact. Identify important services to the organisation, map services and resources to organisation processes, and identify key organisation dependencies.
  3. Plan for new or changed service requirements. Plan and prioritise availability, performance and capacity implications of changing organisation needs and service requirements.
  4. Monitor and review availability and capacity. Continually monitor, measure, analyse and review availability, performance and capacity.
  5. Investigate and address availability, performance and capacity issues. Address issues through monitoring and investigating.

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