This article provides an overview of the ITIL access management process.

Access Management focuses on the correct people having the correct access to systems and information. The processes focus on the provision, deprovision, modification and review of access at the different technology layers.

Additional guidance is provided on:

  1. Access management models,
  2. Policies,
  3. Sensitive information (personal details),
  4. Metrics.

Centralised access management tools are an important factor in implementing a successful process. Even small companies find it difficult to know who has access to which systems, so having controlled processes through an identity management system is fundamental.

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