This article provides an overview of the ITIL v3 process Supplier Management.

Supplier management ensures that the services relied upon meet and exceed service targets and an organisation’s expectations. Quality supplier management in all aspects of IT service management are key to an IT service’s success, and should be considered at every stage.

This is done through providing value for money and a quality service through contracts that relate to an organisation’s needs.

Further advice and information is available, including:

a) Policies.
b) Example underpinning contracts and agreements.
c) Supplier and contract management information systems.
d) Supplier evaluations.

For more information please contact Morland-Austin at